Lean / Six Sigma Facilitator Certificate

H4M Lean / Six Sigma Facilitator Certificate Program

- Facilitate Lean Transformation Within Your Organization -

This project-based H4M Lean program is delivered in two 4-day sessions. Participants are equipped with the knowledge and skills to facilitate Lean Transformation in administrative, service and technology-based companies and organizations.

Overview

The journey to becoming a skilled Lean/Six Sigma facilitator begins in transactional, service, analytical and creative environments with this H4M Lean certificate program.

You will learn to facilitate and lead improvement teams, achieve rapid and sustainable results and deal with resistance to change effectively. This course provides development both as a Lean/Six Sigma practitioner and an improvement facilitator, combining applied facilitation strategies with Lean/Six Sigma tools and methodologies to achieve sustainable results. Coverage of facilitation skills and strategies are based on the IAF (International Association of Facilitators) competencies.

Students will be continually engaged in numerous case studies and 'practice' sessions, with constructive feedback provided, in addition to a multitude of reference sources, toolkits and frameworks for deploying effective facilitation skills in a Lean/Six Sigma environment.

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Student Projects

Students will be required to facilitate a four-hour simulated meeting session during Week Two of the course, demonstrating effective facilitation skills that result in achievement of session purpose. The student's meeting topic and agenda will be determined during Week One.

Topic Highlights:

• Self-assessment of student's current facilitation skills
• Definition of facilitator's critical roles
• Basic facilitation skills: Effective strategies for planning the session, starting the sequence, managing the process and closing the meeting
• Best facilitation practices
• Review of Lean enterprise and Six Sigma principles
• Review of Lean and Six Sigma tools
  1. Current and future state value stream management
  2. Tools for creating flow and problem-solving
  3. Metrics-based process mapping
  4. Improvement to event planning, execution and follow-up
  5. Performance measurement
• The art of engagement
• Managing conflict: Dealing with difficult people and situations
• Strategies for positive interventions
• Instructor demonstration and student, individual practice sessions of the most effective process design tools and group process tools
• Culture and leadership change
• Team development
• Student projects and project presentations

You Will Learn To:

• Facilitate improvement in team and other types of meetings
• Plan and execute improvement events that generate rapid and sustainable results
• Select and apply the Lean and other improvement tools most appropriate for particular needs
• Conduct effective root / cause analyses to help improvement teams avoid 'Band-Aid' solutions
• Use key metrics to eliminate waste, design effective processes and monitor ongoing performance
• Translate improvements into financial terms and results
• Transform leadership into effective continuous improvement champions
• Leverage human nature to shift organizational culture and set the stage for operational excellence